Privacy Policy

1. What Information We Collect

We collect information you provide directly and information gathered automatically when you use our website:

• Name, phone number and email address submitted through contact and estimate request forms
• Property address and project details you share when requesting a quote, consultation or service
• Call and text message records when you communicate with our team
• Utility, panel and equipment details you provide for rebate or incentive scoping
• Browser type, device information, IP address and pages visited, collected automatically through cookies and analytics tools

2. How We Use Your Data

• To respond to estimate requests, schedule consultations and deliver electrical, solar and EV charging services
• To send appointment confirmations, service updates and follow-ups by phone, email or SMS where you have opted in
• To prepare permits, rebate applications and project documentation you have asked us to handle
• To improve our website, marketing and customer experience
• To comply with legal, licensing and insurance obligations

3. SMS Opt-In Details

The Modern America Electric SMS Program sends text messages to customers and prospects who opt in. Message types include appointment reminders and confirmations, estimate and quote follow-ups, service and project updates, billing notifications and occasional promotional offers. Message frequency varies based on your project and interactions with us.

You can opt in by checking the SMS consent box on a website form, by texting START to our business number or by asking a team member to enroll you during a call or visit. You can opt out at any time by replying STOP, and reply HELP for assistance. Message and data rates may apply.

4. Cookies & Tracking

Our website uses cookies and similar technologies to keep the site working properly, remember your preferences and understand how visitors use our pages. We may use analytics services that collect anonymized usage data. You can control or delete cookies through your browser settings, though some site features may not function without them.

5. Data Security

We protect your information using industry-standard safeguards, including SSL/TLS encryption for data transmitted through our website. Any payment information is processed through PCI-compliant payment providers, and we do not store full payment card numbers on our systems. Access to customer information is limited to team members who need it to deliver our services.

6. Your User Rights

You may request access to the personal information we hold about you, ask us to correct inaccurate information or request deletion of your information where we are not legally required to retain it. California residents may have additional rights under the California Consumer Privacy Act. To exercise any of these rights, contact us using the details in Section 9.

7. Age Restriction

Our website, services and SMS program are intended for individuals 18 years of age or older. We do not knowingly collect information from anyone under 18. If you believe a minor has provided us with personal information, contact us and we will delete it.

8. Sharing & Disclosure

We do not sell your personal information. We share information only with service providers who help us operate our business (such as scheduling, payment and communication platforms), with utilities and program administrators when you ask us to handle rebate or interconnection paperwork, and where required by law, permit authorities or our insurers. Text messaging originator opt-in data and consent are never shared with or sold to any third party.

9. Contact Us

Questions about this Privacy Policy or your information can be directed to:

Modern America Electric
Whittier, CA
Phone: 562-564-6410